PRIVACY POLICY AT CALEEDO

PRIVACY POLICY AT CALEEDO

CALEEDO (“we” or “Website”) is a multi-experiential hyper automated B2B digital platform for the Business Support Services (FM & other support services) having an industry agnostic configuration. Our current platform offers workplace applications like IWMS and standalone applications like hygiene management, seat and meeting  room management and hospital services like digital patient care, asset tracking, monitoring and navigation, virtual and visitor management. CALEEDO is aimed at building long lasting associations with its employees, users of their Website, customers, etc. and ensure that the personal data of every user of the Website is maintained with absolute confidentiality, with due regard to the regulatory and legal provisions on the protection of personal data.

We respect the importance of the privacy of your personal information. This Privacy Policy shall outline the Website’s current policy on personal information concerning members, consumers, and covers the operations of our Website and business development. Our team consists of dedicated individuals who are to be specifically responsible for our compliance of our Website with the privacy principles. Their responsibilities include making sure that the Website, our employees and third parties who process personal information on our behalf comply with these principles.

We encourage you to read this whenever you visit our Website, since we may change this policy from time to time. A copy of the current policy is always posted at www.caleedo.com/privacy.

When you access, request or use the services from us, you agree to these terms. You may refuse or withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. You may not use the Website if you do not agree to the Privacy Policy.

The users of the Website remain in absolute control of their personal data. The personal data of the users is maintained in a transparent, lawful and secure manner. The Privacy Policy at CALEEDO is aligned with the General Data Protection Regulation (GDPR) (EU) 2016/679.

This Privacy Policy is subject to amendment or update such that the Policy is in line with the legal developments at any given point of time. However, the manner in which your information and personal data is processed shall be subject to the Privacy Policy prevailing at that time.

We collect the user’s personal data, such as name, email address, personal account preferences, transactional data, such as purchase information and technical data, such as information about cookies to identify customers, to communicate with them, to protect the Website and its customers against error and fraud, to understand what services our customers want, to provide information about our services to our customers, as required or permitted by law.

 

LEGAL BASIS AND CONTACT DETAILS OF THE CONTROLLER

The Controller of the personal data is CALEEDO

Headquarters of the Controller is based at PAS Digital Pvt. Ltd., 902, 9th Floor, Vijaya Building,17BarakhambaRoad, New Delhi 110001

Contact Details of Controller are: +91-9625469200

Authorized Representative/CEO is Paarikshit Roy

By submitting your personal information to us, you are consenting to the processing of your personal information in India and to our use of your personal information as set forth in this Privacy Policy. If you are submitting personal information of third parties to us, on whose behalf you are acting, you warrant and represent you have their consent to provide their personal information to us and will hold us harmless from and against claims by such individuals relating to our processing and use of such personal information within the terms of this privacy policy. If you are submitting personal information of someone below the age of 18 years, you warrant and consent that you are their legal guardian and shall solely act in their interest and will hold us harmless from and against claims by such individuals upon them turning 18 years or above, relating to our processing and use of such personal information within the terms of this privacy policy.

 

COLLECTION OF INFORMATION

MANNER OF COLLECTION OF PERSONAL DATA

This Website mostly collects the personal information of the users directly by requiring the user to fill out the information form or indirectly via our service providers and/or technologies on our Website. We collect your information only for the purposes stated above and only for the purposes for which it has been sought by the user and only after ensuring that we have sufficient consent form the user to store and use such information. We use personal information you provide for particular activities related to our business, including, without limitation, marketing and research purposes; responding to your requests; providing service, promotional and other information to you; and to contact you regarding administrative notices. We may use and disclose an individual’s personal information only for the purposes stated above, or to disclose it for lawful access to Indian courts or governmental authorities. Our service providers are not authorized to use or disclose personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law. We do not disclose personal information concerning our customers to anyone else and we do not permit anyone else to use personal information about our customers for any purpose without the customer’s consent, except as set out in this Privacy Statement. We keep personal information about individuals for as long as we need it to fulfil our stated purposes or as otherwise required by law. Where payments are involved, we must release your debit and credit card information to credit card authorization service providers and associated banks to process your payment for purchases.

 

CATEGORIES OF DATA COLLECTED

The Website collects and processes the following types of personal data-

  1. All information that the user provides on the Website while filing the forms on the website (for subscription purposes, form marketing purposes, etc.)
  2. All information that the user provides for the verification purposes on the Website.
  3. All information provided by you for placing orders or requesting services from the Website.
  4. All information or any other content that the user might post on the Website.

 

AUTOMATICALLY COLLECTED PERSONAL DATA

IP ADDRESSES

As and when you use our Website, we may use the IP address of the device on which you use the Website. This information is used by us to determine the general physical location of the device and to know the geographical area in which the users are located.

 

SOCIAL NETWORKING WEBSITES

The Website has an option for the user to click on LinkedIn and Youtube. These sites help in the promotion of the Website and aid in enriching the content of the Website and simultaneously also increasing its visibility.

If you do not want us to have access to your personal information published in the public spaces of your profile or your social accounts, then you should use the procedures provided by the social networks in question to limit access to this information.

PURPOSES FOR WHICH PERSONAL INFORMATION IS USED

The Website uses the personal data for responding to the requests of the users for information, searches or any other content, to provide the services and offers ordered on our website and/or in one of our associated partners of the Website, for conducting surveys and gather statistical data, to personalize and enhance the experience of the user on the Website, to offer the products and services on the Website to the users, or any other purposes that shall be informed to the users when such data is collected for those services.

 

LEGAL BASIS FOR PROCESSING OF PERSONAL DATA

The Website processes the personal data or the user as part of the performance and management of the contractual relationship of the Website with the user, in the legitimate interest of the controller to improve the quality and operational excellence of the services that the Website offers to the user or in compliance with certain regulatory obligations. The personal data of the user may also be processed based on the user’s prior consent in the event that under certain circumstances, the consent of the user would be requested.

 

DISCLOSURE OF PERSONAL DATA

The personal data of the users is only accessed by the staff operating the Website for processing your requests. The Website does not disclose the personal data. The Website may, however, share your personal data with entities within the CALEEDO group and with authorized service providers (for example: technical service providers [hosting, maintenance], consultants, etc.) whom CALEEDO may call upon for the purpose of providing the services on the Website. Website does not authorize its service providers to use or disclose the user’s data, except to the extent necessary to deliver the services on behalf of CALEEDO or to comply with legal obligations.

Furthermore, the Website may share personal data concerning the user

  1. if the law or a legal procedure requires us to do so,
  2. in response to a request by public authorities or other officials or,
  3. if CALEEDO is of the opinion that transferring these data is necessary or appropriate to prevent any physical harm or financial loss or in respect of an investigation concerning a suspected or proven unlawful activity.

 

PERIOD OF STORAGE OF THE USER’S PERSONAL DATA

The Website will store the user’s data only for as long as it is necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.

 

SENSITIVE PERSONAL DATA

As a general rule, the Website does not collect sensitive personal data via the Website. “Sensitive personal data” refers to any information concerning a person’s racial or ethnic origins, political opinions, religious or philosophical beliefs, union membership, health data or data relating to the sexual life or the sexual orientation of a natural person. This definition also includes personal data relating to criminal convictions and offenses.

In the event that it would be strictly necessary to collect such data to achieve the purpose for which the processing is performed, the Website will do so in accordance with local legal requirements for the protection of personal data and, in particular, with the explicit prior consent of the user and under the conditions described in this Privacy Policy.

 

PERSONAL INFORMATION AND CHILDREN

The website is for use by adult persons who have the capacity to conclude a contract under the legislation of the country in which they are located.

Children users under the age of 18 years or without legal capacity must obtain consent from their legal guardians prior to submitting their data to the website.

 

CUSTOMER RELATIONSHIP MANAGEMENT (CRM DATABASE)

The Website uses a database to manage and monitor the relationships with existing and potential customers/users. This database includes the personal data of associates of the customers of the Website or other partners with whom we have a business relationship or with whom we want to establish such a relationship. This data, used only for this purpose, notably include: contact details (surname, first name, telephone number, email address, etc.), publicly accessible information, the responses to targeted emails and other information collected and recorded by the associates of CALEEDO as part of their interactions with the customers and partners of the Website. If the user wants to be removed from our CRM database, please write to CALEEDO at legal@caleedo.com

 

COOKIE                                                                                                   POLICY

A cookie is a small piece of data that is stored in the user’s computer or mobile device. Like many Websites, this Website uses the cookies and similar technologies to collect additional Website usage data and to operate the services. Cookies are not required for many parts of the Website’s services such as searching and looking at public profiles, although most web browsers automatically accept cookies, many browsers’ settings can be set to decline cookies or alert you when a website is attempting to place a cookie on your computer. However, some of our services may not function properly if you disable cookies. When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with our services, to monitor aggregate usage patterns, and to personalize and otherwise operate our services such as providing account security, personalizing the content we show you including ads, and remembering your language preferences. We do not support the Do Not Track browser option. You can learn more about how we use cookies and similar technologies.

Cookies do not determine the identity of the identity of an individual or the user who visits the Website. They only identify the geographical location from which the Website is being operated.

In case the user does not want to receive cookies from the Website, the settings can so be adjusted by the user so as to disable them. However some of the webpages on the Website might not show all functionality if the cookies are disabled or rejected or blocked. Hence the Website encourages the user to not disable them for getting the best experience of the Website.

 

OUR RELATIONSHIP WITH OTHER WEBSITES THAT CAN BE ACCESSED THROUGH THIS SITE

The Website may contain links to other websites. Additionally, other Websites may contain links to thisWebsite. We do not review or monitor the websites linked to our Website and are not responsible for the contents or privacy policies related to any other websites. If you visit one of these other websites, you may want to review the privacy policy on that website. Where thisWebsite contains a link to another website, such website use may be subject to different and additional terms of service and privacy policy terms and conditions.

 

ACCURACY OF INFORMATION

We strive to maintain the accuracy and integrity of the personal information in our databases and to keep that information up-to-date. We encourage you to promptly update your personal information if it changes. You may request a copy of the personal information we have about you. All communications must be in the English language. We will respond to reasonable requests within a reasonable time limit. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the information you request and correct or delete any inaccurate personal information you discover.

 

SAFEGUARDS TO YOUR PERSONAL INFORMATION

We take what we believe to be reasonable precautions and have implemented managerial and technical procedures to try to protect the security of data and information, including personal information. However, we cannot guarantee against any loss, misuse, unauthorized disclosure, or alteration or destruction of data or personal information. You provide your personal information to us at your own risk.

You acknowledge that:

  1. there are security and privacy limitations in computer systems and on the Internet which are beyond our control;
  2. the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website, including personal information, cannot be guaranteed; and
  3. any such information and data, including personal information, may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.

 

RETENTION OF YOUR PERSONAL INFORMATION

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

 

CHANGES TO PRIVACY POLICY

We reserve the right to modify this Privacy Policy, completely or in part, from time to time and without giving any notice to you that this Privacy Policy has changed. You expressly waive any right to receive Notices. You should check the Website frequently to identify modifications of the Privacy Policy that may be of interest to you. We will collect and use your personal information only in the manner and for the uses set forth above.

 

INDIVIDUAL ACCESS

We provide individuals with access to the personal information about him or her that we have in our possession, subject to certain exceptions prescribed by law. Individuals may request access to their personal information in our possession by contacting our privacy team in writing at the contact information noted above. An individual may also request updating or the correction of inaccuracies in their personal information. In the event that the individual demonstrates that the information that we have in our possession is inaccurate or incomplete, we will make any appropriate changes.

COMPLAINTS

If you have a complaint concerning our collection or use of your personal information, please contact at legal@caleedo.com

 

DISCLAIMER TO THE WEBSITE

CALEEDO welcomes you to the Website. Before making any use of the Website, please note that you are required to read and agree to the terms and conditions and the policy that the Website follows. All personal information of the user shall be stored and protected under the terms of the Privacy Policy of the Website. To read the Terms and Conditions and the Privacy Policy of the Website, you are requested to click on the options as given on the Home Page of the Website.

The Website collects your name and email address solely for the purpose of sending any news or relevant information to you. None of your personal information is shared with any third parties apart from the team at CALEEDO.

The personal information may only be released to a third party under the following circumstances:

  1. When requested by a court by means of a court order
  2. If requested by the user/subscriber
  3. For the use of the legal counsel of CALEEDO
  4. For the purposes of an audit

No way, we will (the Website) be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever coming from loss of data or profits arise out of, or in connection with, the use of this Website.

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