CALEEDO (“we” or “Website”) is a multi-experiential hyper automated B2B digital platform for the Business Support Services (FM & other support services) having an industry agnostic configuration. Our current platform offers workplace applications like IWMS and standalone applications like hygiene management, seat and meeting room management and hospital services like digital patient care, asset tracking, monitoring and navigation, virtual and visitor management. CALEEDO is aimed at building long lasting associations with its employees, users of their Website, customers, etc. and ensure that the personal data of every user of the Website is maintained with absolute confidentiality, with due regard to the regulatory and legal provisions on the protection of personal data.
We encourage you to read this whenever you visit our Website, since we may change this policy from time to time. A copy of the current policy is always posted at www.caleedo.com/privacy.
We collect the user’s personal data, such as name, email address, personal account preferences, transactional data, such as purchase information and technical data, such as information about cookies to identify customers, to communicate with them, to protect the Website and its customers against error and fraud, to understand what services our customers want, to provide information about our services to our customers, as required or permitted by law.
LEGAL BASIS AND CONTACT DETAILS OF THE CONTROLLER
The Controller of the personal data is CALEEDO
Headquarters of the Controller is based at PAS Digital Pvt. Ltd., 902, 9th Floor, Vijaya Building,17BarakhambaRoad, New Delhi 110001
Contact Details of Controller are: +91-9625469200
Authorized Representative/CEO is Paarikshit Roy
COLLECTION OF INFORMATION
MANNER OF COLLECTION OF PERSONAL DATA
This Website mostly collects the personal information of the users directly by requiring the user to fill out the information form or indirectly via our service providers and/or technologies on our Website. We collect your information only for the purposes stated above and only for the purposes for which it has been sought by the user and only after ensuring that we have sufficient consent form the user to store and use such information. We use personal information you provide for particular activities related to our business, including, without limitation, marketing and research purposes; responding to your requests; providing service, promotional and other information to you; and to contact you regarding administrative notices. We may use and disclose an individual’s personal information only for the purposes stated above, or to disclose it for lawful access to Indian courts or governmental authorities. Our service providers are not authorized to use or disclose personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law. We do not disclose personal information concerning our customers to anyone else and we do not permit anyone else to use personal information about our customers for any purpose without the customer’s consent, except as set out in this Privacy Statement. We keep personal information about individuals for as long as we need it to fulfil our stated purposes or as otherwise required by law. Where payments are involved, we must release your debit and credit card information to credit card authorization service providers and associated banks to process your payment for purchases.
CATEGORIES OF DATA COLLECTED
The Website collects and processes the following types of personal data-
- All information that the user provides on the Website while filing the forms on the website (for subscription purposes, form marketing purposes, etc.)
- All information that the user provides for the verification purposes on the Website.
- All information provided by you for placing orders or requesting services from the Website.
- All information or any other content that the user might post on the Website.
AUTOMATICALLY COLLECTED PERSONAL DATA
As and when you use our Website, we may use the IP address of the device on which you use the Website. This information is used by us to determine the general physical location of the device and to know the geographical area in which the users are located.
SOCIAL NETWORKING WEBSITES
The Website has an option for the user to click on LinkedIn and Youtube. These sites help in the promotion of the Website and aid in enriching the content of the Website and simultaneously also increasing its visibility.
If you do not want us to have access to your personal information published in the public spaces of your profile or your social accounts, then you should use the procedures provided by the social networks in question to limit access to this information.
PURPOSES FOR WHICH PERSONAL INFORMATION IS USED
The Website uses the personal data for responding to the requests of the users for information, searches or any other content, to provide the services and offers ordered on our website and/or in one of our associated partners of the Website, for conducting surveys and gather statistical data, to personalize and enhance the experience of the user on the Website, to offer the products and services on the Website to the users, or any other purposes that shall be informed to the users when such data is collected for those services.
LEGAL BASIS FOR PROCESSING OF PERSONAL DATA
The Website processes the personal data or the user as part of the performance and management of the contractual relationship of the Website with the user, in the legitimate interest of the controller to improve the quality and operational excellence of the services that the Website offers to the user or in compliance with certain regulatory obligations. The personal data of the user may also be processed based on the user’s prior consent in the event that under certain circumstances, the consent of the user would be requested.
DISCLOSURE OF PERSONAL DATA
The personal data of the users is only accessed by the staff operating the Website for processing your requests. The Website does not disclose the personal data. The Website may, however, share your personal data with entities within the CALEEDO group and with authorized service providers (for example: technical service providers [hosting, maintenance], consultants, etc.) whom CALEEDO may call upon for the purpose of providing the services on the Website. Website does not authorize its service providers to use or disclose the user’s data, except to the extent necessary to deliver the services on behalf of CALEEDO or to comply with legal obligations.
Furthermore, the Website may share personal data concerning the user
- if the law or a legal procedure requires us to do so,
- in response to a request by public authorities or other officials or,
- if CALEEDO is of the opinion that transferring these data is necessary or appropriate to prevent any physical harm or financial loss or in respect of an investigation concerning a suspected or proven unlawful activity.
PERIOD OF STORAGE OF THE USER’S PERSONAL DATA
The Website will store the user’s data only for as long as it is necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.
SENSITIVE PERSONAL DATA
As a general rule, the Website does not collect sensitive personal data via the Website. “Sensitive personal data” refers to any information concerning a person’s racial or ethnic origins, political opinions, religious or philosophical beliefs, union membership, health data or data relating to the sexual life or the sexual orientation of a natural person. This definition also includes personal data relating to criminal convictions and offenses.
PERSONAL INFORMATION AND CHILDREN
The website is for use by adult persons who have the capacity to conclude a contract under the legislation of the country in which they are located.
Children users under the age of 18 years or without legal capacity must obtain consent from their legal guardians prior to submitting their data to the website.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM DATABASE)
The Website uses a database to manage and monitor the relationships with existing and potential customers/users. This database includes the personal data of associates of the customers of the Website or other partners with whom we have a business relationship or with whom we want to establish such a relationship. This data, used only for this purpose, notably include: contact details (surname, first name, telephone number, email address, etc.), publicly accessible information, the responses to targeted emails and other information collected and recorded by the associates of CALEEDO as part of their interactions with the customers and partners of the Website. If the user wants to be removed from our CRM database, please write to CALEEDO at email@example.com
Cookies do not determine the identity of the identity of an individual or the user who visits the Website. They only identify the geographical location from which the Website is being operated.
In case the user does not want to receive cookies from the Website, the settings can so be adjusted by the user so as to disable them. However some of the webpages on the Website might not show all functionality if the cookies are disabled or rejected or blocked. Hence the Website encourages the user to not disable them for getting the best experience of the Website.
OUR RELATIONSHIP WITH OTHER WEBSITES THAT CAN BE ACCESSED THROUGH THIS SITE
ACCURACY OF INFORMATION
We strive to maintain the accuracy and integrity of the personal information in our databases and to keep that information up-to-date. We encourage you to promptly update your personal information if it changes. You may request a copy of the personal information we have about you. All communications must be in the English language. We will respond to reasonable requests within a reasonable time limit. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the information you request and correct or delete any inaccurate personal information you discover.
SAFEGUARDS TO YOUR PERSONAL INFORMATION
We take what we believe to be reasonable precautions and have implemented managerial and technical procedures to try to protect the security of data and information, including personal information. However, we cannot guarantee against any loss, misuse, unauthorized disclosure, or alteration or destruction of data or personal information. You provide your personal information to us at your own risk.
You acknowledge that:
- there are security and privacy limitations in computer systems and on the Internet which are beyond our control;
- the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website, including personal information, cannot be guaranteed; and
- any such information and data, including personal information, may be viewed or tampered with by a third party while such information or data is being used, transmitted, processed, or stored.
RETENTION OF YOUR PERSONAL INFORMATION
We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.
We provide individuals with access to the personal information about him or her that we have in our possession, subject to certain exceptions prescribed by law. Individuals may request access to their personal information in our possession by contacting our privacy team in writing at the contact information noted above. An individual may also request updating or the correction of inaccuracies in their personal information. In the event that the individual demonstrates that the information that we have in our possession is inaccurate or incomplete, we will make any appropriate changes.
If you have a complaint concerning our collection or use of your personal information, please contact at firstname.lastname@example.org
DISCLAIMER TO THE WEBSITE
The Website collects your name and email address solely for the purpose of sending any news or relevant information to you. None of your personal information is shared with any third parties apart from the team at CALEEDO.
The personal information may only be released to a third party under the following circumstances:
- When requested by a court by means of a court order
- If requested by the user/subscriber
- For the use of the legal counsel of CALEEDO
- For the purposes of an audit
No way, we will (the Website) be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever coming from loss of data or profits arise out of, or in connection with, the use of this Website.