Re-purposing workplaces with digital technology
As organizations continue to respond to the crisis and decide on a Return to work strategy for their employees, keep in mind the new workplace trends driving the new workplace.
How can organizations address the new workplace trends?
To facilitate the new workplace trends, technology would play an important role in a seamless migration. Some new workplace use cases that we foresee gaining momentum would be;
1. Employee experience and Health & Wellness
In the new normal, workplaces would be designed to trigger positive emotions and lasting experience for the employees when they come to work. Therefore, we foresee organizations would have higher employee engagements through virtual platforms with their teams at work and seek feedback. Using the power of business intelligence, data science, and digital platforms would enable organizations to have cognitive reports on employee experience and their perception of the organization at periodic intervals. In this context, we foresee employee health & wellness, playing n important role in shaping positive experiences & emotions towards the workplace.
In response to this, progressive organizations have started to focus on air & surface hygiene standards at the workplace. Consequently, workplace administrators would now be keen to review air & surface hygiene standards at periodic intervals to ensure the wellness and health agenda of their employees. Air & surface hygiene standards would be pushed further. We see digital technologies playing a role in facilitating this use case by creating hygiene dashboards for public views. With digitization, hygiene standards would evolve based on workplace patterns and a regional or global certification process would gain endorsement. In our opinion, this would gain further impetus as consumer groups are pressing hard for legislation on indoor air quality standards which in turn can accelerate adoption levels of air & hygiene measurements at workplaces.
2. Immersive and Agile workplace
Workplaces would converge and would provide an immersive platform both in the virtual & real environment. This would foster collaboration within the workplace and from the outside, which would start off with mobile devices playing the role of an anchor. This in our opinion, would give a two-way engagement of improved connection in a near virtual environment for people working at the workplace with their colleagues who are at a remote location or vice versa. Audio-Video interfaces, collaboration, and management tools are going to facilitate space management, service coordination, demand-based activities, traceability of data & assets, and several new digital use cases which would transform the work & workplaces and would have an infinite impact on people and the way they do business.
With hybrid & new work-formats gaining significant acceptance and workplaces being re-purposed; the issue of people collaboration is now becoming a critical agenda and key priority for most organizations. Collaboration is critical in the new-normal as people would interact on virtual platforms and in many cases not as often as earlier. While this offers significant flexibility for the employees, the organizations are keen that the workplace & the work processes are agile, real-time, and are digitally enabled to foster seamless collaboration, coordination amongst all stakeholders of the business.
A survey by Forbes Insights found out that the digital workspace employees reported a significantly greater impact on productivity (63%) than on accomplishing more in a typical workday (38%), with the help of business applications.Take a real-life example; Imagine, before you start your day at the workplace; you get a notification stating that your work desk is cleaned, sanitized, and ready for you, your morning coffee is booked with the cafeteria, and meeting rooms are already booked with the necessary IT requirements. You have your schedule on your mobile and when you reach the office, you can just begin your day without wasting your time on such tedious tasks! Automation will not only help in improving the efficiency of an employee but also figure out how your service team is performing, enhancing collaboration between various functions of a business, and build a more transparent culture.
Keeping people, processes, assets, and operations together to keep pace with the workplace of the future would drive investment and operation strategies of all organizations in the next 6 quarters.
The workplace of the future will be different across all organizations and technology and digital applications are going to play a significant role in transforming the workplaces of today to the workplaces of the future.
One couldn’t have seen a more exciting time in the workplace tech environment than this!